Refund Policy

This Refund Policy is part of, and should be read alongside, our Terms of Service. A reminder up front: Archivow is not a law firm, we don’t give legal advice, and we don’t prepare or file your immigration forms — we help you organize your own evidence. We can’t and don’t guarantee any government decision on your case.

Your evidence packet ($79, or $59 with Plus)

See everything before you pay. Before you ever enter a card, you can generate a free, full preview of your complete packet — every page of the real thing, same evidence, same order, just stamped “NOT FOR FILING.” Paying simply removes that watermark and unlocks your clean, ready-to-file PDF. Because you can review the entire packet for free first, the preview is your chance to decide if Archivow is right for you.

• Before you download: full refund, no questions. If you’ve paid but haven’t yet downloaded your final packet, you can ask for a full refund at any time — no time limit, no explanation needed.
• After you download: the packet is yours, and sales are final. Once you download your final, unwatermarked packet, the digital good has been delivered, and that purchase is final and non-refundable. We record the moment you download so this rule is clear and fair to everyone.
• Always covered: if something breaks on our side. If your packet won’t generate, renders broken or incomplete, fails to download, or has a defect caused by Archivow, we will re-generate it, fix it, or refund you in full — even after a download. This guarantee never expires.

Plus subscription ($5.99/month)

Cancel anytime from your account settings or by emailing us. When you cancel, it takes effect at the end of your current billing period, you keep all Plus benefits (including the discounted $59 report price) through the end of the period you’ve already paid for, and we don’t prorate or refund the current period. We don’t refund past subscription periods. If you were charged for a renewal after you asked to cancel, or you think a Plus charge is a genuine mistake, email us and we’ll make it right. Canceling or refunding Plus does not affect a report you’ve already downloaded — your packets are yours to keep.

How to request a refund

Email hello@archivow.com from the address on your account and tell us which purchase it’s about (report or Plus) and a sentence on what happened. Refunds go back to your original payment method via Stripe, typically within a few business days once approved. A real person reads every message.

Goodwill

Life happens — duplicate charges, the wrong case, an honest mix-up. Even when a situation falls outside the rules above, just ask. We review these one at a time and try to do the right thing. Goodwill refunds are at our discretion and aren’t a guarantee.

A note on chargebacks

If something’s wrong, please email us first — we can almost always sort it out faster than your bank can, and we genuinely want to. Filing a chargeback on a packet you’ve already downloaded, or on subscription access you’ve already used, isn’t a substitute for a refund request, and we may share our records — including your preview activity, your download timestamp, and your agreement to these terms — with the payment network to respond. We’d much rather just help you.

Questions about this policy? Email hello@archivow.com. This Refund Policy is incorporated into our Terms of Service.